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Frequently asked questions
Everything you need to know about our pieces, orders and delivery.
The pieces
About our products
Are your pieces playable musical instruments?
No. Our pieces are fashion accessories and decorative objects inspired by the violin. They are designed to be worn, displayed and enjoyed — not played.
What can I fit in the Aria Violin Bag?
The Aria is designed for your everyday essentials — phone, cards, keys and small items. Its structured shape holds its form, so it is not intended for bulky objects. Contact us with any question before ordering.
Can the Aria be worn as a backpack?
Yes. The Aria comes with convertible straps so you can wear it on the shoulder or as a backpack.
Which plug does the Nocturne Lamp use?
Electrical specifications and plug type are confirmed with you before your order ships, so the lamp is ready to use where you live. Contact us if you would like to check before ordering.
Do the photos show the real product?
Yes — our photos show the actual pieces. Colours may vary slightly depending on your screen.
Orders & delivery
Ordering with us
Where do you deliver?
We deliver throughout Morocco. Delivery times and costs are shown at checkout and detailed on our Shipping & Returns page.
How can I track my order?
As soon as your order ships, you will receive a message with your tracking details.
Which payment methods do you accept?
All available payment methods are shown securely at checkout.
Can I return or exchange a piece?
Yes. Please see our Shipping & Returns page and our Refund policy for conditions and how to start a return.
Can I order a piece as a gift?
Absolutely. If you have a special request for a gift order, just contact us and we will do our best to help.
How do I contact you?
Use the form on our Contact page — we reply as quickly as we can.